Privacy Policy

We may collect the following categories of information:

• Account details: name, email address, country, and authentication data when you register or sign in (including via Google).
• Contact and enquiry data: messages, phone numbers, and project preferences you submit through contact forms or house-plan enquiries.
• Custom plan requests: design specifications such as rooms, floors, area, category, style, and descriptions you provide.
• Technical data: IP address, browser type, device information, and usage logs necessary to operate and secure the website.

We use personal information to:

• Provide and improve our house plans catalog and custom design services
• Respond to enquiries, support requests, and custom plan submissions
• Manage your account and authenticate access
• Send service-related communications (order updates, replies to contacts)
• Protect our platform against fraud, abuse, and security threats
• Comply with applicable legal obligations

We do not sell your personal information to third parties for marketing.

Depending on your location, we process data based on: performance of a contract (providing services you request), your consent (where required), our legitimate interests (securing and improving the site), and legal compliance.

We may share data with:

• Service providers who help us host the site, store data, send email, process authentication, or host images (e.g. cloud hosting, email, and image CDN providers), under appropriate agreements.
• Authorities when required by law or to protect our rights, users, or the public.

We use essential cookies and local storage (for example, session tokens) to keep you signed in and to operate core features. You can control cookies through your browser settings; disabling them may affect login and account features.

We retain account, enquiry, and custom-plan data for as long as needed to provide services, resolve disputes, and meet legal or accounting requirements. You may request deletion of your account data subject to lawful retention needs.

We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong password and keep your credentials confidential.

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, contact us at [email protected].

Our services may be hosted or processed in countries other than where you live. Where we transfer data internationally, we take steps designed to ensure appropriate protection consistent with this policy.

Our services are directed to adults and businesses seeking architectural house plans. We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.

Lumaro Nexus
Kigali, Rwanda
Email: [email protected]
Support: [email protected]