These Terms & Conditions ("Terms") govern your purchase and use of house plans, construction documents, and custom design services from Lumaro Nexus ("we", "us"). By placing an enquiry, ordering a plan, or submitting a custom plan request, you agree to these Terms.
For rules about using the website itself (accounts, acceptable use, liability for the platform), also see our Terms of Service.
1. Products and services
We offer digital architectural house plans, related documentation, and custom design services tailored primarily for African markets. Plan packages, contents, pricing, and delivery timelines are described on the relevant product or custom plan pages and may be confirmed in writing after your enquiry.
2. Orders and enquiries
- Submitting an enquiry or custom plan request does not create a binding purchase until we confirm acceptance and any required payment terms.
- You are responsible for providing accurate project details (plot constraints, rooms, floors, area, and local requirements).
- We may decline or cancel requests that we cannot fulfill for technical, legal, or capacity reasons and will notify you if so.
3. Pricing and payment
Prices are shown in the currency indicated on the site unless otherwise agreed. Payment methods and schedules will be communicated during checkout or via invoice. Plans and files are delivered only after cleared payment, unless we expressly agree otherwise in writing.
4. Delivery
Standard catalog plans are typically delivered digitally after purchase confirmation. Custom plans are generally delivered within the timeframe stated on the custom plan page (for example, 5–7 business days) or as confirmed for your project. Delivery times are estimates and may vary for complex work.
5. License to use plans
- Unless otherwise agreed in writing, you receive a non-exclusive, non-transferable license to use the purchased plans for a single building project at a single site.
- You may not resell, redistribute, republish, or sublicense our plans or documentation to third parties as a product.
- Modifications for your site may be made by a qualified professional at your expense; significant redesign may require a new custom engagement with us.
- All intellectual property rights in our designs remain with Lumaro Nexus or our licensors.
6. Local codes and professional responsibility
Our plans are design documents and may need adaptation for local building codes, soil conditions, climate, materials, and regulations. You are responsible for engaging licensed architects, engineers, and builders as required in your jurisdiction before construction. We are not liable for construction outcomes, site supervision, or approvals by local authorities.
7. Refunds and guarantee
Where we advertise a satisfaction or money-back guarantee, the specific conditions stated at purchase apply. Digital products that have been downloaded or delivered may have limited refund eligibility except where required by law or where we confirm a defect in the files we supplied. Contact [email protected] within a reasonable time if you believe files are incomplete or defective.
8. Custom plans
Custom work is based on the brief you submit. Revisions beyond the agreed scope may incur additional fees. Ownership and license terms for custom deliverables will follow these Terms unless a separate written agreement states otherwise.
9. Limitation of liability
To the fullest extent permitted by law, Lumaro Nexus is not liable for indirect, incidental, special, or consequential damages arising from use of our plans or services. Our total liability for any claim related to a purchase is limited to the amount you paid us for that specific product or service.
10. Governing law
These Terms are governed by the laws of Rwanda, without regard to conflict-of-law principles. Disputes shall first be addressed in good faith; failing resolution, courts in Kigali, Rwanda shall have jurisdiction, subject to mandatory consumer protections that may apply in your country.
11. Contact
Questions about these Terms: [email protected]